csr

Our Vision, Mission and Core Values

Vision_Mission

Vision

To be The Distinguished Partner of Choice
Dedicated to Our Partners

Mission

Our commitments to the company and community:

  • People Development
  • Social Responsibility
  • Financial Strength
  • Operational Excellence

Core Values

Driven by seven core values:

  • Integrity
  • Teamwork
  • Leadership
  • Customer Focus
  • Continuous Improvement
  • Social and Environmental Care
  • Commitment and Self Motivation

Value Proposition

Suria is a customer focused, corporate compliant and efficient business solutions provider. We believe in  building long term relationship.  To us, you are not just a customer but a partner to succeed together in business. We  understand today’s CIOs and IT managers are constantly being asked to deliver more to increase business capabilities while spending less money and using fewer resources to do it. Our customer relationship module are designed to give you higher Return On Investment (ROI) and lower Total Cost of Ownership (TCO).

We offer our customers:PDIM

  • Latest technology and award winning solutions
  • Solutions that reduce Total Cost of Ownership (TCO)
  • Unique product modular structure guaranteeing Return of Investment (ROI)
  • Certified engineers and professionals certified by world class partners
  • Direct access to world class capabilities and facilities
  • Guaranteed transfer of knowledge to customers at our training centers
  • Continuous vendor support engaging every aspect of customer relationship , sales and service cycle thru  our Plan, Design, Implement and Manage (PDIM) concept

Quality Assurance

At Suria, quality means customer’s perception of the degree to which our products or services meet their expectations. We emphasize on winning customer relationship, practicing strategic management, and continuing effort to fulfill customers, community, investors and employees requirements now and in the future. Our products and services always meet the highest quality standards and certified by relevant authorities.

Our standard & recognitions:
SIRIM SKMM Crest
All our products are certified by SIRIM and approved by Suruhanjaya Multimedia Malaysia
Suria is registered with Pusat Khidmat Kontraktor and the Ministry Of Finance

Frost_Sullivan

Aastra is voted Malaysia's Enterprise Telephony Vendor of the Year 2011 by Frost & Sullivan

Strategic Management

We believe effective and efficient management is key to successful organization. Since 2004, Suria is using the Balanced Scorecard management tool to ensure strategic planning is put in place for the company to keep growing and stay competitive. Each employee is given individual KPI to measure his/her performance throughout the year. Standing Operating Procedures (SOP) is also implemented to ensure our work process, service and delivery standard remains the best.

Community & Environment

We care about the environment and the community. All our products are according to Malaysia's and international environmental standards and guidelines. Our effort to save energy and preserve clean and safe environment can be evident in our daily practice:

  • Using recycled paper
  • Practicing clean and environmental friendly installation and maintenance works
  • Ensuring proper disposals of unusable spare parts, circuit boards, cables etc.
  • Adhering to environmental regulations and standards
  • Saving electricity and water in the office is our KPI
  • Employees actively participating in environmental & safety campaigns organized by our Sports and Recreational Club
 

Enterprise Telephony Vendor of the Year

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