WeCreativez WhatsApp Support
Our customer support team is here to answer your questions. Ask us anything!
Hi, how can I help?

MANAGED CARE SUPPORT PLANS

ACT BEFORE DISASTER HAPPENS, NOT AFTER.

Suria Managed Care is a comprehensive after sales service offering that covers the administration and maintenance aspects relating to your system. Through Managed Care you’ll have the options to sign for standard Maintenance Contract or go for the more comprehensive Managed Service package.

MAINTENANCE SERVICE CONTRACT

Preventative maintenance support plans, the Remedial Package or Comprehensive Packages.

*   Optional
** T&C apply

Remedial Package

  • Unlimited no of visits
  • Onsite and remote engineer support
  • 24/7 service coverage *
  • Priority Service Response Time **
  • Service Level Agreement **
  • Discounted Parts
  • Swap Replace Policy
  • Scheduled preventative maintenance visit
  • Traffic measurement upon request **

Comprehensive Package

  • Unlimited no of visits
  • Onsite and remote engineer support
  • 24/7 service coverage *
  • Priority Service Response Time **
  • Service Level Agreement **
  • Inclusive Parts
  • Swap Replace Policy
  • Scheduled preventative maintenance visit
  • Traffic measurement upon request **

MANAGED SERVICE CONTRACT

Managed Service is a tailor made solution, designed to satisfy your unique business needs, where resources managed by Suria perform activities traditionally handled by the customers themselves.

*   Optional
** T&C apply

  • Priority Helpdesk
  • Service Delivery Manager
  • On-site-based technician (OST) *
  • 24 hrs remote engineer support
  • Total Parts Protection **
  • Periodic Healthcheck
  • Customized Service Level Agreement
  • Comprehensive traffic measurement **
  • Free software upgrade & support **
  • Disaster recovery and redundancy plan