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SOFTWARE ASSURANCE

Protect and enhance the long term value of your Mitel Communications investment.

Staying up to date with software releases, fixes and technical support keeps your communications system running smoothly. Mitel Software Assurance is a software support package that protects your Mitel communications system investment by providing ongoing technical improvements and knowledgeable support.

BE OPERATIONALLY EFFICIENT

Deliver ongoing service improvements and maintain your operational efficiency and availability with the proactive operational and performance management tools included with Mitel’s Software Assurance Program.

PREPARE FOR DIGITAL TRANSFORMATION

Your communications network is the foundation for your digital transformation. Stay current with the latest releases and security adjustments. Utilize performance, monitoring and management tools to optimize your system.

PROTECT YOUR INVESTMENT 

Maximize the investment you’ve made in your communications network and reduce risk against your IT assets by staying current on releases, optimizing your communications network and monitoring for irregular performance.

Key benefits:

  • Keep-up-to-date on latest supported software
  • Take advantage of new features
  • Address system issues through software updates/fixes
  • Enable proactive fault reporting and performance monitoring
  • Access skilled Mitel technical support resources

STANDARD

Standard Software Support and Assurance is Mitel’s core software support offering, which includes access to call-in technical support services during normal business hours. This software package gives you a base of support and keeps your software current.

PREMIUM

Mitel’s Premium Software Support and Assurance provides you with support 24 hours a day, seven days a week. Know immediately when a voice quality problem is occurring, resolve problems quickly before they affect end users and elevate your overall network quality with Mitel Performance Analytics, included with your Premium Software Support and Assurance package.

In addition to access to the latest capabilities that were designed to enhance the ways organizations connect with others, Mitel’s Software Assurance programs enables your organization to also benefit from; software concurrency, ongoing standards compliance, security fixes, access to online training, and proactive performancemonitoring of your Mitel systems, so that any potential situations can be controlled in advance, rather than responding to it after it has happened